Refund

Refund Policy

Use this guide from Owala to review returns, exchanges, and refunds. This page applies specifically to owalrc.shop.

How Owala handles exceptions
The following exceptions guidance applies to the Owala storefront at owalrc.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How Owala handles starting a request
The following starting a request guidance applies to the Owala storefront at owalrc.shop. When requesting a return or exchange, contact us at Support@Owalrc.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Owala: eligibility
For Owala customers at owalrc.shop, this section explains eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

refund timing at Owala
Customers using owalrc.shop can rely on the following Owala guidance about refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Owala: condition of returns
The following condition of returns guidance applies to the Owala storefront at owalrc.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Owala to order problems
For Owala customers at owalrc.shop, this section explains order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

support at Owala
Owala publishes this support guidance for customers using owalrc.shop. For return or exchange assistance, contact Support@Owalrc.shop or 7036754208.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrc.shop
Phone: 7036754208
Physical address: 52 State St, Suffern, New York, 10901, United States