Shipping

Shipping Policy

For Owala customers, the sections below set out processing, delivery, and tracking. This page applies specifically to owalrc.shop.

Our approach at Owala to returns after delivery
This returns after delivery section covers orders and visits through owalrc.shop for Owala. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Owala also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

How Owala handles processing and transit
The following processing and transit guidance applies to the Owala storefront at owalrc.shop. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Owala: tracking and addresses
For purchases made through owalrc.shop, Owala applies the following guidance on tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Owala: delivery area
For Owala customers at owalrc.shop, this section explains delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free.

Our approach at Owala to delivery issues
For Owala customers at owalrc.shop, this section explains delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Owalrc.shop or 7036754208. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrc.shop
Phone: 7036754208
Physical address: 52 State St, Suffern, New York, 10901, United States